1. Content of the Service

Pickupabox S.r.l. IT and telematic services company with registered office in Corso Racconigi 101 in Turin - Italy, makes available to users who intend to use it a web based service (from now on the "Basic Service" and/or "Service") which allows you to publish and consult advertisements and advertisements of professional subjects who intend to sell or purchase goods limited to the category of pallets and/or other types of containers for industrial use (e.g. cubitainers, metal or plastic containers, drums for materials prime, etc). The Service also allows advertiser users and users interested in what is published to contact each other.

2. Ownership of the platform

Pickupabox S.r.l. is the sole owner of the Friipak.com web platform through which the Service is managed as well as all the related rights inherent and consequent to the exploitation of the platform itself.

3. Applicability of conditions

These General Conditions of Service apply both to users who use the Service in consultation with published advertisements and to professional advertiser users (hereinafter collectively "user/s").

4. Terms of use of the Service

Use of the Service is permitted only to professional users with a VAT number.

The use of the Basic Service allows free consultation of advertisements and the publication of advertisements and the creation of users aimed at using the service itself.

The relationships maintained between users of the Service, including the purchase, exchange of information, also through the response form to the advertisement, delivery or payment of goods or services, take place exclusively between users without Pickupabox S.r.l. be part of the relationship. The user also undertakes not to make improper use of the contacts present in any capacity on the Friipak.com platform. By way of example but not limited to, the sending of advertising, promotional material, or any other form of unauthorized or unsolicited solicitation via email or any other contact method is prohibited.

Users will retain ownership of all rights (including intellectual property rights) relating to videos, photographs, still images, audio or other material (hereinafter, the "Reproductions") that Friipak.com has allowed them to publish on its site. Without prejudice to the foregoing, the user grants Friipak.com a non-exclusive, free, transferable, irrevocable and unlimited license to use (also in combination with other audio and/or video and/or photographic materials) and, therefore, fix, within the site and/or on any other means (whether digital, electronic or paper), reproduce, adapt, translate, distribute, publish, display, reproduce in public the user's Reproductions, undertaking however not to oppose the publication, use, modification, cancellation and exploitation of the Reproductions by Friipak.com for the purposes indicated above. It is understood that this license ceases when the user deletes his account or the Reproductions are deleted by the relevant user-owner or by Friipak.com in accordance with these General Conditions of Service.

By using the Service, users declare that they are the owners or in any case assignees with respect to the Reproductions and assume exclusive responsibility for the right to use the Reproductions published by them on the site.

When registering on the site by the user, the latter will be required to provide their real personal data without resorting to the use of temporary email addresses or aliases (i.e. addresses associated with their email address from which, however, it is not possible to send emails but only receive them).

4A. General rules for publishing ads on the Friipak.com platform

4A.1 Advertisements published by a user on the Friipak.com platform (hereinafter “Platform”) must comply with the following general rules.

Friipak.com recommends users to always pay particular attention to the rules applicable to each advertisement.

4A.2 In addition to what is provided in the other clauses of these General Conditions of Service, the following applies to the creation of an advertisement:

a) each advertisement relating to products may relate to only one specific item (or a group of items of the same type) offered for sale or wanted;

b) the title and description of each advertisement must describe the item for sale or sought in a detailed, clear and truthful manner. In particular, the title and description of each advertisement relating to an item must not mislead other users, especially regarding the characteristics of the item (including, among other things, whether it is a new or used item), the price and the conditions of sale;

c) the title and description of each advertisement must be in Italian;

d) it is not permitted:

– publish identical advertisements on the Platform;

– insert the same article in more than one advertisement at the same time on the Platform;

– use more than one account to publish identical adverts or multiple adverts relating to the same item;

e) if an advertisement is removed from the Platform before the initial publication period expires (or any extension of this period), it is not permitted to republish an identical advertisement, nor an advertisement relating to the same article as the one removed, within the original publication deadline. Exceptionally, it is permitted to republish an identical Advert after removal, or publish an Advert relating to the same item, if there is a valid justification (for example, if the Advert was removed by mistake or if the sale did not close as expected).

f) each advertisement must be placed in the most appropriate category (for example: 80×120 Epal pallets, CP pallets, other types of pallets, plastic containers, drums, etc.). At this link, some useful examples are available to identify the most suitable category;

5. User responsibilities

The user is totally and exclusively responsible for the use of the Service (to be understood expressly with regard to the functions of publication, consultation, management of advertisements and contact between users) and is therefore the sole guarantor and responsible for the goods offered through the Service as well as the correctness, completeness and lawfulness of the advertisements and of his/her behavior in the context of contact between users.

The user guarantees the availability, ownership and lawful origin of the good(s) covered by the advertisements themselves. The user also guarantees that their advertisements do not violate any copyright or industrial property rights or other third party rights.

The user undertakes to use the response form to the advertisement for the sole purpose of making contact and exchanging information with other users regarding the advertisements, using appropriate language, in compliance with the law, ethics and netiquette. In any case, the User undertakes to respect the rules of good manners and the use of appropriate language with any interlocutor, both online and offline. Pickupabox S.r.l. reserves the right to refer the matter to the competent authorities at any time, should it detect illicit, abusive, threatening or slanderous content in communications towards its staff.

Furthermore, the user assumes all responsibility for any damage that may arise to his computer system from the use of the Service or to that of third parties as a result of causes which are totally beyond his sphere of control and are in no way attributable to Pickupabox.it. Finally, it is understood that any use of robots, spiders, scrapers and/or other automatic tools to access the site and/or to extrapolate the related data, contents, information is expressly prohibited.

6. Limitation of Liability and Indemnification

Pickupabox S.r.l. does not provide any guarantee regarding the content, completeness and correctness of the advertisements published neither with regard to the data published nor with regard to the information subsequently provided by the user. In any case, Friipak.com may evaluate, approve, eliminate or prevent the publication of an advert or inhibit consultation or contact via the advert response form in the event that the use of the Service by the user is contrary to these General Conditions of Service or in any case in violation of the rights of third parties. In this case, Friipak.com will inform the user without undue delay, where appropriate and in accordance with the law, and explaining the reasons behind this decision, and the user will have the right to reply.

In such cases, in the case of a commercial user, pursuant to art. 4, 1st paragraph of Regulation (EU) no. 1150/2019, a specific communication will be made regarding the suspension which will indicate the reasons for the suspension of the service, except in the case of exclusions expressly provided for by Regulation (EU) no. 1150/2019 and recalled here https://friipak.local:8890/aziende/procedure-aziende (insert the reference legislation on Friipak). Any complaints against the suspension provision may be presented through the internal dispute resolution mechanism according to the methods indicated therein and can be found on the Site at the link above.

It is understood that even in the case of evaluation and approval of the advertisements (whether automatic or manual) Pickupabox S.r.l. does not provide any guarantee regarding the content, completeness and correctness of the same. Pickupabox S.r.l. it is also extraneous to any negotiations that may arise from the use of the Service and therefore does not guarantee either the quality or the outcome of the same. In any case, the limitations contained in this clause do not prevail over the mandatory legal protection enjoyed by consumer users, including the applicable legal guarantee of conformity. The Service is offered through the website www.friipak.com, the m-site m.friipak.com and future mobile applications which may contain banners/links to other Internet sites or applications. The user acknowledges that Pickupabox S.r.l. will not be responsible for any damage or loss arising from or in relation to the use of the aforementioned banners/links, if they are beyond the reasonable control of Friipak.com.

You acknowledge that, subject to applicable law, you may be obligated to indemnify and hold Friipak.com harmless from and against any damages, losses and/or expenses arising directly or indirectly from: (i) your use of the Service (or any part thereof); (ii) the violation of any provision of these General Conditions of Service by the user; (iii) any damage caused by the user to any third party that is related to the use of the Service by the same user in violation of these General Conditions of Service and/or applicable law; (iv) your violation of any third party rights, including intellectual property rights; and (v) your violation of any applicable laws or regulations.

7. Limitations in the provision of the Service

Friipak.com reserves the right to modify, suspend or discontinue, in whole or in part, the Service for the following reasons: (i) to comply with its legal obligations; (ii) for security reasons; (iii) in the event that exceptional and unforeseeable circumstances arise, beyond the reasonable control of Friipak.com; (iv) if Friipak.com believes that the user has violated these General Conditions of Service [for example, if the user sells an item not actually owned or counterfeit or non-original (e.g. pallets fraudulently marked Epal); if the contents inserted by the user are contrary to the rules of public order or morality (e.g. contents that incite hatred, are abusive or are likely to endanger people's lives or health); if the user does not complete the DAC7 form when its completion is required by the applicable legislation (check if applicable).

In any case Friipak.com will inform the user without undue delay, where appropriate and in accordance with the law, and explaining the reasons behind this decision and the user will have the right to reply, present clarifications or observations through the procedure indicated above.

Friipak.com reserves the right to classify advertisements in one of the product categories provided within its internet platform, even in conflict with the customer's requests, informing the user without undue delay and explaining the reasons for the different classification even if only by email.

Friipak.com also reserves the right to inform its users when the advertisements are the subject of spontaneous reporting by users and/or judicial authorities who complain about the violation of the rules and/or Conditions of Service and/or the relevant legislation. It is understood that the aforementioned report is possible and is not intended to replace the judgment of the customer who consults the advertisements, nor does it guarantee their validity or otherwise. Any assessment regarding the possible integration of an illicit case by the reported advertisement/advertiser is left to the competent authority.

Friipak.com has implemented an anti-spam system together with the ad response form, which rejects contact requests through the form in case of violation of the applicable regulations, rules and/or these conditions (such as, but not limited to, presence of insults, racist epithets, spam or phishing activities, etc.). If the customer indicates links or email addresses in the text box of the form, the anti-spam system, in the case of adverts not coming from Friipak.com Services, will obscure the aforementioned elements and notify the recipient. In any case, the anti-spam system does not guarantee either the authenticity of the product on sale or the truthfulness of the content of the contact. Friipak.com cannot be held part of or responsible for the exchange of communications between users and the negotiations arising from them that are beyond its reasonable control. Likewise, Friipak.com has implemented a so-called system. "anti-fraud", aimed at automatically identifying behaviors carried out by potential users who adopt behaviors that are not in line with the publication rules or with these General Conditions of the Service.

Provided that it has acted with professional diligence and without violating these General Conditions of Service, Friipak.com cannot equally be held responsible for damages resulting from the failure to provide the Service covered by this Contract due to incorrect or

functioning of electronic means of communication due to causes beyond the sphere of its foreseeable control or due to interruptions of services due to maintenance work on the platform: by way of example, but not limited to, the malfunctioning of servers and other electronic devices, even if they are not an integral part of the Internet network, malfunctioning of installed software, computer viruses, actions of hackers or other users with access to the network.

Friipak.com reserves the right not to publish advertisements contrary to editorial policy, to proceed with their cancellation at any time and, in the most serious cases, with the darkening of the advertisements, as well as the suspension of the service or its interruption also through the withdrawal by Friipak.com from this Contract and without any compensation being due for such withdrawal, with the right of Pickupabox S.r.l. to request compensation for any damages. In such cases, pursuant to art. 4 of Regulation (EU) no. 1150/2019, a specific communication will be made regarding the suspension of the announcement which will indicate the reasons for the measure. Any complaints may be presented through the internal dispute resolution mechanism, and according to the methods indicated therein, described on the website at the link above. In the case of termination of services, and outside of the cases in which the termination derives from the fulfillment by Friipak.com of a legislative or regulatory obligation or from the repeated violation by the user of the terms and conditions established by this Contract, communication of the withdrawal from the services will be provided with a notice of at least 30 (thirty) days with an indication of the reasons for the same. In other cases, the suspension of the service or withdrawal will be communicated without undue delay.

It is expressly understood that, with reference to the Services that require registration in the Reserved Area, the Service can no longer be used if the customer spontaneously cancels his Reserved Area. In this case, the customer will have nothing to claim from Friipak.com for failure to use it.

8. Serial publication of advertisements and/or on behalf of third parties

The following is expressly prohibited, unless explicitly authorized by Pickupabox S.r.l.: – the use of automatic ad loading systems, except those expressly authorized by Pickupabox S.r.l.; – the serial publication and/or management of advertisements on behalf of third parties by any means or methods; – resell Pickupabox S.r.l. services to third parties.

9. Limitations on the content of publications and information related to the user's profile

The user undertakes not to falsify his/her identity and to comply with all current legal provisions as well as the Rules of Pickupabox S.r.l., which for this purpose the user accepts and acknowledges having to view before inserting each advert or contacting another user via the response form or the Messages function.

The user also undertakes not to use the Service for the publication, transmission or exchange of illicit, vulgar, obscene, libelous, defamatory, offensive material, or, in any case, harmful to the rights of others or messages inciting racial or religious hatred and discrimination. Furthermore, the user undertakes not to use the Service in such a way as to violate the intellectual or industrial property rights of Pickupabox S.r.l. or third parties.

The user acknowledges and accepts that the Service will require, for review and security purposes, the completion of a specific identification procedure before proceeding with the publication of adverts or to access the Service and/or continue to use it.

In this regard, the user acknowledges and accepts that each advertisement inserted will necessarily clearly state some of the above information, and in particular the number of online advertisements belonging to the advertiser.

10. Further publications

The user acknowledges and accepts the possibility offered by Pickupabox S.r.l. to have the adverts also published on other websites or in off-line newspapers belonging to Pickupabox S.r.l. or, in any case, belonging to third parties interested in promoting and/or publishing the user's advertisements. The user also consents to the use of the content of the advertisement (photo, text, etc.) by Pickupabox S.r.l. for the purpose of publishing it on third-party sites, online or paper magazines or other media.

Pickupabox S.r.l. prohibits the use by so-called software/applications/sites. aggregators and/or third parties, not expressly and previously authorized, of any content relating to the Service. Any violation of the aforementioned prohibition may be prosecuted in accordance with the law.

11. Friipak's legal obligations following the European DAC7 regulation (to be verified if applicable to private individuals or companies)

Following the introduction of the European DAC 7 Regulation in 2023, all online platforms including Friipak.com are obliged to communicate to the local tax authorities information regarding the sales and earnings of users who exceed the threshold of 29 transactions or an earnings of €2,000 in the calendar year.

Only if these thresholds are exceeded, Friipak will ask the user via email to provide tax information and confirm the personal details by completing the DAC7 form.

12. Complaints. Procedure for users.

Where a user considers certain contents published in the advertisements section to be unlawful, he or she may take advantage of the reporting procedure made available by the platform, through which the contents considered unlawful may be reported directly to Friipak.com. The user must justify the report with sufficient precision and adequacy and, in particular, provide the elements requested by Friipak.com during the reporting process, also declaring that this action is carried out in good faith. If the report contains the user's electronic contact details, Friipak.com will send the relevant confirmation of receipt. The identity of the reporting user will be disclosed only if absolutely necessary. It is understood that other anonymous reporting channels are permitted only in the cases provided for by current regulations. Friipak.com will proceed to verify the report, deciding on it promptly and impartially. Following this verification, Friipak.com will inform the reported user as well as the reporting user about (i) its decision and (ii) the means available to carry out a possible appeal against the same, it being understood that this right may be exercised no later than 6 (six) months from notification of the decision by Friipak.com.

14. Listing consultation. Advertisements. Dynamic pricing. Content generated with Artificial Intelligence

Following a specific search by the User, the platform - once the relevant adverts have been identified - organizes them by ordering them according to the following criteria:

– by relevance: when you search in a specific category, the most relevant ads are shown by default. This relevance is attributed to the ads by the Friipak algorithm which mainly relates the searched words to the ad text contained in the title and description; – by date of publication of the ad: this type of sorting, when selected, shows the results in order of date of publication of the ad from the most recent to the least recent; – by ascending or descending price: you can choose to display the results sorted by price, alternatively by the highest price (descending) or by the lowest price (ascending).

Advertisements are displayed to the user based on one or more of the following criteria: – search criteria used by the user; – previous activities carried out on the Friipak.com platform; – preferences relating to the sharing of your data or personalized advertising.

Content Generated with Artificial Intelligence Some sections or services of the Friipak.com portal may include content generated using artificial intelligence (hereinafter, AI). To ensure maximum transparency, sections with AI-generated content are clearly identified with appropriate wording, so that users can easily recognize them. This content is created using AI models provided by Amazon Bedrock, always in the most up-to-date version available. If the User wishes to have more information on the AI ​​model used, they can consult the official Amazon Bedrock documentation available at the following link. This means that content is generated automatically, without any human intervention. Because they are produced without human intervention, they may sometimes be inaccurate, subjective, partial or biased.

Likewise, such contents are not intended to provide advice on the safety or reliability of the products present on the portal, nor do they have binding value. It should be noted that they do not reflect the opinion of Friipak.com and must not be attributed to the platform. In the event of inaccuracies, the User acknowledges and accepts that Friipak.com has no responsibility for the content generated, if Friipak.com has acted in accordance with these General Conditions of Service and its obligations of professional diligence and the inaccuracies in question are beyond its sphere of control.

Therefore, it is your responsibility to verify the information automatically generated by AI and evaluate it with caution before using it. We remind you that any decision to purchase an item should be made after careful evaluation of all the details of the advertisement and not solely on the basis of AI-generated content.

Finally, if the User detects a problem with content automatically generated by AI on the platform, he or she can contact the support provided by Friipak.com via the following link.

15. Jurisdiction, applicable law and competent court

The relationships between Pickupabox S.r.l. and users are governed by Italian law and jurisdiction, according to which these General Conditions must also be interpreted.

In the event that a dispute should arise, the user is invited to contact Friipak.com through the address https://info.friipak.com/policies/procedure-aziende.htm to resolve the problems directly. Friipak.com will do its best to ensure that the dispute can be resolved amicably.

In the event of complaints or disputes relating to these General Conditions of Service and/or the use of the Service by the user as a consumer, the court of the place where the user has his/her residence or domicile will be competent in relation to the aforementioned disputes and individual complaints. In this case, the laws of the country in question apply, without regard to its conflict of law provisions.

In other cases, the Court of Turin will be competent to settle any dispute regarding these General Conditions of Service and the relationships regulated by them.

16. Validity of these General Conditions

These General Conditions of Service will be considered applicable, where compatible, even in the event of further, different and specific agreements relating to future paid services. Pickupabox S.r.l. however, it may unilaterally make changes to these General Conditions at any time by communicating them on its web platform.

17. Changes

Friipak.com may modify these General Conditions of Service, from time to time, for the following reasons: (i) to reflect changes that Friipak.com makes to the Service, for example to introduce new features or functionality or improve the quality of the Service; (ii) to comply with legal obligations; (iii) for security reasons; or (iv) to address exceptional and unforeseeable circumstances beyond the reasonable control of Friipak.com. Such changes will be communicated to interested users at least [30] days in advance via the email address provided when creating the account. If the user does not accept a modification, he can withdraw from the contract with Friipak.com.

Last updated: May 27, 2026